Customer Service Coordinator at The NSS Group

Part of Testing

£28,500 per annum

Temp contract - min of 4 months with potential to extend

About NSS Group
NSS Group is a nationwide specialist service provider, offering building maintenance, window and technical cleaning, platform hire, and equipment testing – all delivered in-house across the UK.

About NSS Testing
As a division of NSS Group, NSS Testing provides design, installation, and maintenance of height safety systems and compliance testing services. We ensure clients meet health and safety regulations and British Standards through our Access & Safety and Electrical & Automation teams.

The Role
We're seeking a proactive Customer Service Coordinator to support day-to-day operations within NSS Testing. You'll act as the key point of contact for clients and internal teams, coordinating service requests, scheduling works, supporting field operatives, and ensuring accurate job reporting and invoicing.

Key Responsibilities

• Manage customer enquiries and service requests

• Act as the main point of contact for clients and field operatives

• Schedule engineers, vehicles and equipment

• Process purchase orders and convert quotations into jobs

• Validate job reports and identify follow-on work opportunities

• Support quotation preparation and job administration

• Prepare invoicing information and client reports

• Assist with health & safety documentation and certification

• Maintain excellent customer service standards

• Provide administrative support to the operations team

• Answer incoming calls and assist with general office duties
  

What We’re Looking For

• Strong admin and organisational skills

• CRM system experience preferred

• Attention to detail and excellent communication

• Ability to work under pressure and manage priorities

• A team player with a positive, professional approach

Benefits:

• 25 days annual leave + bank holidays

• Additional day off after length of service

• Referral bonus scheme

• Monthly Reward & Recognition Scheme

• Career progression and development opportunities

• Medicash health plan including discounts on dental, gym memberships, retail and more

• Vivup discounts on gym memberships, retail and more

• TradePoint Card – 10% discount at B&Q

• Life assurance

• Free onsite parking at many of our locations

• A supportive and collaborative working environment within a growing national group

About PTSG

PTSG Group is a leading provider of specialist services across the UK and Europe.

Through the acquisition of high-quality specialist businesses, PTSG has built a group of industry-leading companies delivering services across Access & Safety, Electrical Services, Building Access, Fire Solutions, and Water Treatment.

With over 3,300 specialists supporting 90,000+ customers across 200,000 buildings, delivering over 170 different services, we are committed to delivering safe, compliant, and high-quality services nationwide.

At PTSG, our aim is simple. To be a great place to work and a great company to do business with.

Armed Forces Covenant

PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant.

We recognise the valuable skills and experience that service leavers, veterans, reservists, and military families bring to the workplace, including leadership, teamwork, resilience, and technical expertise.

As part of our commitment, we guarantee an interview to ex-Forces applicants who meet the minimum criteria for the role and are committed to supporting Armed Forces personnel in building long-term civilian careers across our business.

PTSG Group is an equal opportunities employer. We are committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect.

We welcome applications from all backgrounds and are dedicated to promoting diversity, equality, and inclusion throughout our recruitment process and across the wider business.