Job Description

Key Accounts Delivery co-ordinator at NSS Testing, part of the NSS Group.

£29,000 to £30,000 dependant on experience

The Business

NSS Group is a specialist services supplier. From building maintenance to window and technical cleaning, platform hire and equipment testing – self-delivered services, anywhere in the UK. The NSS group was formed by the merger of a number of large successful businesses to create one super group which gives our clients a service which is truly nationwide.

The Division

NSS Testing is a specialised division that covers various aspects of Building maintenance, from carrying out weekly fire alarm tests to installing a new roof access safety system. We have two teams which consist of an Access and Safety team and an Electrical and Automation team, we offer design, manufacturing, installation, and maintenance service for all height safety equipment and compliance testing for buildings ensuring that health and safety regulations and guidelines are always followed and comply with British Standards.

Your job will include:

• Responsibility for managing the day-to-day service requests, providing a point of contact to Key clients and the NSS Testing division, including supporting the wider helpdesk team in responding to all general customer sales and service enquiries.

• Providing support to field-based operatives and taking ownership of requests.

• Assisting the quotation process from point of enquiry, liaising with relevant Contracts Manager / Service Delivery Manager / Estimator to obtain the technical scope of works detail and accurate costs

• Accountable for converting enquiries into instructions via submitted quotations once purchase orders are received.

• Liaise with the team to log and administer all purchases required for all works instructions.

• In conjunction with the Service Delivery Manager and Contract managers be responsible for the allocation of operatives; vehicles and equipment, via the works scheduler within the NSS Testing Job watch platform.

• Responsible for the validation of post-works reports, accurately recording the works carried out on site, complete with recommendations for additional works being logged for the estimating team to prepare quotes for client acceptance.

• Responsible for the preparation of invoicing data to accurately account for all works completed on each job.

• Responsible for generating and processing reports, as per client / contract agreed format and frequency.

• Supporting the preparation of Health and Safety packs, processing technical information and Certificates for the relevant team members.

• Ensuring the highest standard of customer service is maintained

• Providing general assistance to Service Delivery Manager, Contracts Manager and Operations Manager

• Ensuring cover of phones during lunches / busy periods, Actioning incoming mail and general admin duties

Experience / Personal Attributes Required

• Ideally a proven track record working in a similar fast paced role

• Strong PC skills, proficient typing and data entry skills essential

• Previous use of CRM systems

• Excellent attention to detail

• Excellent communication and interpersonal skills

• The ability to manage pressure and conflicting demands and prioritise tasks and workload

General

• Adheres to all company policies, procedures and business ethics

• Ensure a professional and consistent company image is always upheld

• Manages own time effectively, ensuring all communications are responded to promptly aiming to clear inboxes as quickly as possible.

• Supports the team in maintaining a tidy and organised office environment

• Contributes to a positive team environment

NSS Values

• The Safest way • Continues improvement • Working Together • Dependable Service • Empowering people

About PTSG

PTSG Group is a leading provider of specialist services across the UK and Europe.

Through the acquisition of high-quality specialist businesses, PTSG has built a group of industry-leading companies delivering services across Access & Safety, Electrical Services, Building Access, Fire Solutions, and Water Treatment.

With over 3,300 specialists supporting 90,000+ customers across 200,000 buildings, delivering over 170 different services, we are committed to delivering safe, compliant, and high-quality services nationwide.

At PTSG, our aim is simple. To be a great place to work and a great company to do business with.

Armed Forces Covenant

PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant.

We recognise the valuable skills and experience that service leavers, veterans, reservists, and military families bring to the workplace, including leadership, teamwork, resilience, and technical expertise.

As part of our commitment, we guarantee an interview to ex-Forces applicants who meet the minimum criteria for the role and are committed to supporting Armed Forces personnel in building long-term civilian careers across our business.

PTSG Group is an equal opportunities employer. We are committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect.

We welcome applications from all backgrounds and are dedicated to promoting diversity, equality, and inclusion throughout our recruitment process and across the wider business.

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