Customer Service Coordinator
Customer Service Coordinator at The NSS Group
Part of NSS Maintenance
£27,000 per annum
About the Job:
This isn’t your typical desk-based role. As a Customer Service Coordinator, you’ll be at the heart of our operations — building lasting client relationships, solving problems in real time, and supporting the smooth delivery of projects across the UK.
Your job will include:
Accepting and processing work orders with accuracy and efficiency
Building strong, long-term relationships with a small portfolio of clients
Scheduling and coordinate reactive jobs and managing client enquiries
Supporting our field operatives to ensure smooth service delivery
Build internal relationships with different departments
What we’ll give you:
Free onsite parking and refreshments in a sociable, supportive office
25 days annual leave + bank holidays
Day off for your birthday after length of service
Monthly Reward & Recognition Scheme with retailer vouchers
TradePoint Card – 10% off at B&Q
Eye care vouchers
Medicash health plan, giving access to discounts on dental, health screening, gym memberships, retail and more
Referral bonus scheme
Real opportunities to progress and develop within the company
What we are looking for:
Proven experience in a similar role, ideally within construction or the building industry
Strong PC skills and confidence in learning new systems
A sharp eye for detail and strong organisational skills
Excellent communication and interpersonal abilities
The ability to prioritise effectively and manage competing demands
The Process:
To ensure fairness in our hiring process, we’re working with Hubert.ai, our virtual recruitment assistant. After applying, you’ll be invited to a 15–20 minute chat-based interview with Hubert. Please complete it as soon as possible.
Interview Tips: Read this quick guide
About NSS
NSS Maintenance is a nationwide working-at-height contractor, delivering planned and reactive building fabric maintenance and refurbishment for the commercial, retail, and industrial sectors.
We operate all over the UK and directly employ over 600 colleagues across the NSS Group. With ambitious but realistic growth plans, we’re a business on the rise.
We live and breathe our values — and we’re looking for people who do the same.
IND1
- Division
- Nationwide Specialist Services
- Department
- Maintenance
- Locations
- Altrincham
Altrincham
Why choose NSS
NSS is a leading niche specialist service provider in maintenance, cleaning and testing, offering support for buildings of all shapes and sizes.
We pride ourselves on being fast, safe and reliable and our customers know that when our engineers arrive to tackle a problem, they are in safe hands.
All our specialists are full-time, directly employed and receive ongoing training to make sure they stay fully certified and ready to tackle any challenge they face on site. When you work with NSS, you join a team of passionate experts who are committed to supporting each other and setting new standards for our work.
About Nationwide Specialist Services
Clean, well-maintained and fully functioning buildings are vital to keeping our customers moving. Businesses need to create positive, lasting impressions and we work with their reputations in mind. That’s why we act fast, solving most problems on the first visit, and why we invest in training and support to keep our teams at the forefront of new techniques.
Already working at Nationwide Specialist Services?
Let’s recruit together and find your next colleague.