Operations Administrator at The NSS Group

Part of NSS Maintenance

£25,396.80 per annum

The Business:

NSS Group is a specialist property services provider offering a wide range of self-delivered solutions across the UK — from building maintenance and high-level window cleaning to platform hire and equipment testing.

Proudly holding Platinum accreditation from Investors in People, we’re committed to empowering our people, continuously improving our operations, and delivering dependable, safe, and high-quality services for our clients nationwide

Job Overview:

We’re looking for an Operations Administrator to join our team at NSS, supporting the end-to-end process from completed works through to client reporting and invoicing.

This is a detail-focused role, ideal for someone who enjoys working with data, systems, and ensuring jobs are closed accurately and on time. 

You’ll be responsible for preparing and submitting post-works reports, raising invoices, and chasing outstanding jobs to ensure work completed is billed efficiently and in line with client requirements.

Your job will include: 

• Review completed works using in-house CRM and job management systems

• Prepare clear and accurate post-works reports, including before and after images

• Submit reports to clients via email or client portals

• Raise and issue invoices in line with client billing processes and timescales

• Monitor PO compliance and flag missing or incorrect POs

• Support with invoicing queries and resolve issues preventing payment

• Chase outstanding or incomplete jobs to enable invoicing

• Maintain weekly and monthly reporting on incomplete and uninvoiced works

• Support cashflow by minimising completed but uninvoiced work

What NSS will give to you:

• Free onsite parking 

• Free refreshments with a friendly and sociable office environment 

• An opportunity to progress and develop within the company 

• 25 days annual holiday + bank holidays 

• Monthly Reward and Recognition Scheme where our top performers are rewarded with vouchers for many retailers 

• Trade Point Card which will enable you to get 10% off at any B&Q 

• Day off for your birthday after length of service  

• Eye care vouchers 

• Referral bonus scheme  

• Medicash health cash plan with discount on dental, health screening, gym discount, store discounts, specialist consultations and much more 

• Hybrid working arrangement (4 days office based, 1 days working from home) available upon successful completion of probation period.

Experience / Personal Attributes Required:         

• Administration or invoicing experience (property or FM sector preferred but not essential)

• Strong attention to detail and accuracy

• Confident using Excel and business systems

• Well organised with the ability to prioritise workloads

• Clear communicator with good interpersonal skills

IMPORTANT INFORMATION

To ensure a fair and unbiased recruitment process, we’re partnering with Hubert.ai for this role.

After submitting your application, you’ll receive an invitation to complete a chat-based virtual interview with Hubert. The process takes around 15–20 minutes.

For guidance, check out this article before your interview:

👉 https://www.hubert.ai/insights/advice-before-your-first-hubert-interview

IND1