Customer Service Coordinator
Fantastic opportunity to join our dynamic team based in Leeds
Customer Service Coordinator at The NSS Group
Part of Customer Service Testing
£24,000 per annum
About NSS Group
NSS Group is a nationwide specialist service provider, offering building maintenance, window and technical cleaning, platform hire, and equipment testing – all delivered in-house across the UK.
About NSS Testing
As a division of NSS Group, NSS Testing provides design, installation, and maintenance of height safety systems and compliance testing services. We ensure clients meet health and safety regulations and British Standards through our Access & Safety and Electrical & Automation teams.
The Role
We're seeking a proactive Service Delivery Coordinator to support day-to-day operations within NSS Testing. You'll act as the key point of contact for clients and internal teams, coordinating service requests, scheduling works, supporting field operatives, and ensuring accurate job reporting and invoicing.
Key Responsibilities
- Manage service enquiries and coordinate job scheduling
- Liaise with field teams and clients
- Support quote preparation and purchase order processing
- Validate and log post-work reports and generate client reports
- Assist with H&S packs, certificates, and general admin tasks
- Maintain high standards of customer service and communication
What We’re Looking For
- Strong admin and organisational skills
- CRM system experience preferred
- Attention to detail and excellent communication
- Ability to work under pressure and manage priorities
- A team player with a positive, professional approach
- Department
- Testing
- Locations
- Leeds Testing
Why choose NSS
NSS is a leading niche specialist service provider in maintenance, cleaning and testing, offering support for buildings of all shapes and sizes.
We pride ourselves on being fast, safe and reliable and our customers know that when our engineers arrive to tackle a problem, they are in safe hands.
All our specialists are full-time, directly employed and receive ongoing training to make sure they stay fully certified and ready to tackle any challenge they face on site. When you work with NSS, you join a team of passionate experts who are committed to supporting each other and setting new standards for our work.
About Nationwide Specialist Services
Clean, well-maintained and fully functioning buildings are vital to keeping our customers moving. Businesses need to create positive, lasting impressions and we work with their reputations in mind. That’s why we act fast, solving most problems on the first visit, and why we invest in training and support to keep our teams at the forefront of new techniques. Our mission is to grow to be able to provide meaningful employment to 1000 people.
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