Customer Service Coordinator at The NSS Group

Part of NSS Testing

£24,000 per annum 

The Division
NSS Testing is a specialised division that covers various aspects of Building
maintenance, from carrying out weekly fire alarm tests to installing a new roof access
safety system. We have two teams which consist of an Access and Safety team and an
Electrical and Automation team, we offer design, manufacturing, installation, and
maintenance service for all height safety equipment and compliance testing for
buildings ensuring that health and safety regulations and guidelines are always followed
and comply with British Standards.

Responsibilities of the role: 

Responsibility for managing the day-to-day service requests, providing a point of
contact to clients and the NSS Testing division, including supporting the wider helpdesk
team in responding to all general customer sales and service enquiries.
• Providing support to field-based operatives and taking ownership of requests.
• Accountable for converting enquiries into instructions via submitted quotations once
purchase orders are received.
• Liaise with team to log and administer all purchases required for all works
instructions.
• In conjunction with the Service Delivery Manager and Contract managers be
responsible for the allocation of operatives; vehicles and equipment, via the works
scheduler within the NSS Testing Job watch platform.
• Responsible for the validation of post-works reports, accurately recording the works
carried out on site, complete with recommendations for additional works being logged
for the estimating team to prepare quotes for client acceptance.
• Assisting the quotation process from point of enquiry, liaising with relevant Contracts
Manager / Service Delivery Manager / Estimator to obtain the technical scope of works
detail and accurate costs
• Responsible for the preparation of invoicing data to accurately account for all works
completed on each job.
• Responsible for generating and processing reports, as per client / contract agreed
format and frequency.
• Supporting the preparation of Health and Safety packs, processing technical
information and Certificates for the relevant team members.
• Ensuring the highest standard of customer service is maintained
• Providing general assistance to Service Delivery Manager, Contracts Manager and
Operations Manager
• Ensuring cover of phones during lunches / busy periods, Actioning incoming mail and
general admin duties

Benefits: 

• Free onsite parking
• Free refreshments with a friendly and sociable office environment
• An opportunity to progress and develop within the company
• 25 days annual holiday + bank holidays
• Monthly Reward and Recognition Scheme where our top performers are rewarded with vouchers for many retailers
• Trade Point Card which will enable you to get 10% off at any B&Q
• Day off for your birthday after length of service
• Eye care vouchers
• Referral bonus scheme
• Medicash health cash plan with discount on dental, health screening, gym discount, store discounts, specialist consultations and much more

Requirements required:  

• Ideally a proven track record working in a similar fast paced role
• Strong PC skills, proficient typing and data entry skills essential
• Previous use of CRM systems
• Excellent attention to detail
• Excellent communication and interpersonal skills
• The ability to manage pressure and conflicting demands and prioritise tasks and
workload

IMPORTANT INFORMATION

To ensure a fair and unbiased recruitment process, we have chosen to collaborate with Hubert.ai in this process.

After submitting your application, you will be invited to participate in a chat-based interview with our virtual recruitment assistant, Hubert.

Please complete it as soon as possible. The interview typically takes about 15-20 minutes to complete.

Feel free to check out this article before the interview for tips and tricks: https://www.hubert.ai/insights/advice-before-your-first-hubert-interview

About NSS

NSS is proud to have Platinum accreditation from Investors in People. NSS Maintenance are a nationwide working at height contractor.

Our national coverage operates from four UK depots to offer planned and reactive building fabric maintenance and refurbishment services to commercial, retail and industrial sectors. We currently employee over 550 employees directly across the NSS Group and have ambitious but realistic expansion plans to continue to grow over the coming years. We live and breathe our values and would love to hear from you if you will too!