Contracts Manager at The NSS Group

Part of the Maintenance Division

The Business

We are a specialist services supplier. From building maintenance to window and specialist cleaning, platform hire and equipment testing – self-delivered services, anywhere in the UK. Our dependable, in-house team works around the clock and across the country, setting new standards for safety, speed, and consistency.

The NSS group was formed by the merger of several large successful businesses to create one super group which gives our clients a service which is truly nationwide.

The Division

NSS Maintenance are a working at height contractor working throughout UK, servicing facilities management clients and the refurbishment industry alike.

Our national coverage operates from four UK depots to offer planned and reactive building fabric maintenance and refurbishment services to commercial, retail, and industrial sectors. We currently employee 600 employees directly across the NSS Group and own a fully serviced truck mounted access fleet, which we use in house for reactive and planned maintenance and cleaning requests

Day to Day Management of Operatives

• Responsible for the day-to-day line management of operatives, ensuring all operatives are always fully briefed on the works they are undertaking.
• Responsible for ensuring all operatives are equipped with the correct plant, equipment, tools, materials, and training to carry out works issued, with clear and detailed instructions for each individual project, to minimise the number return visits to complete works
• Responsible for ensuring operatives understand and follow the project works processes, completing on site method statements the job sheet and report pack, obtaining sign off via on site client representatives and providing photography detailing the works carried out, including prestart and completion status
• Responsible for the project team communications including regular team briefings and monthly one to one operative “check ins”
• Ensures daily project reports are completed by site supervisors to the required standard including detail photography to illustrate the pre and post works status, quantities achieved and progress vs programme.
• Seeks continuous improvement in all aspects of the division
• Coaches and supports the project engineers to deliver exceptional customer service, fostering a culture of self-improvement, whilst identifying additional training needs to improve operative skill sets and enable career advancement

Turnover and profitability

• Increases turnover and profitability by maximising the relationship with existing customers and identifies new business opportunities for the division
• Responsible for managing the project teams to ensure maximum productivity is achieved, continually monitoring the output from individual maintenance operatives, ensuring minimal down time, and taking action to avoid aborted journeys
• Responsible for monitoring supplier costs, always seeking best value for NSS stock items and materials for project specific works

Your job will include:

• Responsible for assessing, evaluating, and responding promptly to client requests, prioritising works in the first instance to ensure client expectations are managed accordingly
• Responsible for scheduling of project works and delivering them on or within programme. Projects range between 20k – 800k
• Line managing in house project engineers up to 15no
• Responsible for effectively monitoring the progress of all works, accurately recording all materials, externally supplied plant and equipment, sub-contractor labour and the in-house equipment and resources deployed, to ensure works achieve or improve on budgeted costs
• Responsible for the allocation of resources to cover sickness and holidays
• Responsible for managing the performance of any sub-contractors deployed
• Responsible for the team communications including regular team briefings and one to one operative meetings
• Ensures frequent contact is made with all existing customers via site visits and post works meetings
• Management responsibility for client satisfaction and accountable for rectifying any customer complaints
• Working cohesively with Contracts Director and Project Manager to deliver all projects within cost budgets and programme.

You are good at:

• Analysing and Interpreting Information
• Planning and organizing
• Creativity and Innovation
• Communication and Interpersonal Skills
• Technical Knowledge/Qualifications
• General administration skills
• Ability to multitask and run multiple projects concurrently
• Prioritising work, especially concentrating to quick turnarounds for quotes.

Benefits:

• Death in service
• Career progression opportunities
• 25x days holiday + bank holidays
• Auto enrolment pension plan
• Free office refreshments
• Car allowance £6,000 per annum
• Free on-site parking
• Medicash health cash plan with discount on dental, health screening, gym discount, store discounts, specialist consultations and much more
• Monthly Reward and Recognition Scheme where our top performers are rewarded with vouchers for many retailers
• Trade Point Card which will enable you to get 10% off at any B&Q
• Day off for your birthday after length of service
• Eye care vouchers
• Referral bonus scheme

NSS - Core Competencies

>>> The safest way

Always works safely in accordance with NSS QHSE (quality, health, safety and environmental) policies and process.

Takes personal responsibility in reporting incidents or challenging behaviours which are potentially unsafe.

>>> Continuous improvement

Open and flexible to change/improvement initiatives.

Actively seeks opportunities for learning, development, advancing experience to improve both self and our business.

Demonstrates resilience when faced with obstacles and learns quickly from mistakes.

Shares ideas, skills, and knowledge.

>>> Working together

Self-motivated to work solo but equally comfortable working within a team and collaborating with others.

Seeks support/advice when appropriate.

Respectful of all customers and colleagues. Be patient, polite, approachable, and helpful.

Communicates well with others. Communicates clearly and accurately both verbally and in writing.

>>> Dependable service

100% focused on what our customers need, dedicated to meeting requirements quickly, reliably, and exceeding expectation wherever possible.

Passionate about the provision of high standards of service. Personally, organised with attention to detail and a commitment to quality.

Builds effective and professional relationships with customers and colleagues based on trust and via authenticity/integrity.

Dedicated, enthusiastic and full of positive energy.

>>> Empowering people

Prepared to problem solve, make fast decisions which add value to the customer experience

Actively listens to the needs/requirements of customers and colleagues. Suggests/provides appropriate solutions.