National Sales Manager for NSS Group

Flexible location – national travel will be frequently required

The Business

NSS Group is proud to have Platinum accreditation from Investors in People. We are a specialist services supplier. From building maintenance to window and technical cleaning, platform hire and equipment testing – self-delivered services, anywhere in the UK. The NSS group was formed by the merger of a number of large successful businesses to create one super group which gives our clients a service which is truly nationwide. 

Your Role - Main Purpose of the Job

To Deliver New Business Revenue and Profit from within a specified geographical territory and/or target sector in line with the Group Sales & Marketing Strategy. To account develop specific, nominated existing customers with a view to cross sell and up sell services where appropriate, which in turn will deliver additional Business Revenue and Profit from those customers in line with the Group Sales & Marketing Strategy. To achieve all agreed targets in line with the Group Budget and Sales Activity plans. To promote the NSS brand to all customers, competitors, and staff alike.

Your job will include:

•  Self-generate appropriate levels of activity on a daily/weekly/monthly basis to ensure achievement of activity and New Business sales targets, paying particular attention to personal ratios regarding appointment/quote/order.
• Delivery of the sales plan as agreed with the Group Commercial Director to identify, target, and acquire new business across the Geography/Sector of responsibility.
• Devise, and agree with the Group Commercial Director, a strategic account development & sales plan to identify, target and acquire additional business from the nominated customer(s)
• Working upon own initiative, completing bids & tender responses, with assistance of the Sales Support to support the customer in its growth plans
• Deliver, and where possible exceed, results in line with agreed budgets and strategies
• Identify key players within the customer organisation and support operations in understanding how each relationship works and who reports to whom
• To work in a collaborative manner while supporting operational colleagues who are responsible for delivering the service to the nominated account to ensure that key relationships are used effectively to leverage additional business from the account
• Prepare and deliver quotations and proposals accurately and on time and in line with company administrative and operations procedures, constantly seeking to improve on previous versions to ensure NSS stays at the forefront of the marketplace
• Using CRM system, report on all aspects of individual sales and account development activity in a timely and accurate manner, paying particular attention to activity reports, prospects and pipelines as agreed from time to time
• Promote best practice in sales delivery in all propositions and working practices. Ensure that continuous improvement forms part of every day and that NSS is seen as a company at the forefront of innovation
• Assist with developing the NSS brand within the industry and wider marketplace so that it becomes synonymous with Safety, Quality & Excellence
• To present management information to major customers and to support Operations in managing customer requirements and expectations

 Requirements of the role:

• A Level calibre with very good verbal and written presentation skills
• Sales and/or Account Development experience essential, with the ability to understand large, complex FM or Property Management companies and to create account plans to deliver growth
• Experience in the Facility Services industry
• Experience within other service sectors or the knowledge of selling complex service solutions
• Intermediate computer skills (Microsoft Office packages)
• Commercial awareness, profit focused and capable of engineering solutions to complex problems working at multi-levels within customer organisations
• Resilient and persistent - able to establish a credible profile with Customers and within NSS
• Profit and results driven
• Able to develop solid relationships and work with operational colleagues to ensure clarity of customer expectations throughout NSS
• Able to help identify market and customer trends and propose strategies to achieve success
• A positive and collaborative approach to work
• Full driving licence
• Strong work ethic

Benefits:

• Death in service
• Career progression opportunities
• 25x days holiday + bank holidays
• Auto enrolment pension plan
• Free office refreshments
• Car allowance £6,000 per annum
• Free on-site parking
• Medicash health cash plan with discount on dental, health screening, gym discount, store discounts, specialist consultations and much more
• Monthly Reward and Recognition Scheme where our top performers are rewarded with vouchers for many retailers
• Trade Point Card which will enable you to get 10% off at any B&Q
• Day off for your birthday after length of service
• Eye care vouchers
• Referral bonus scheme

NSS - Core Competencies 

>>> The safest way

Always works safely in accordance with NSS QHSE (quality, health, safety and environmental) policies and process.

Takes personal responsibility in reporting incidents or challenging behaviours which are potentially unsafe.

>>> Continuous improvement

Open and flexible to change/improvement initiatives.

Actively seeks opportunities for learning, development, advancing experience to improve both self and our business.

Demonstrates resilience when faced with obstacles and learns quickly from mistakes.

Shares ideas, skills, and knowledge.

>>> Working together

Self-motivated to work solo but equally comfortable working within a team and collaborating with others.

Seeks support/advice when appropriate.

Respectful of all customers and colleagues. Be patient, polite, approachable, and helpful.

Communicates well with others.  Communicates clearly and accurately both verbally and in writing.

>>> Dependable service

100% focused on what our customers need, dedicated to meeting requirements quickly, reliably, and exceeding expectation wherever possible.

Passionate about the provision of high standards of service.  Personally organised with attention to detail and a commitment to quality.

Builds effective and professional relationships with customers and colleagues based on trust and via authenticity/integrity. 

Dedicated, enthusiastic and full of positive energy.

>>> Empowering people

Prepared to problem solve, make fast decisions which add value to the customer experience

Actively listens to the needs/requirements of customers and colleagues.  Suggests/provides appropriate solutions.